Returns
If you are dissatisfied with a product you purchased from Elevate, we would gladly assist you. Within 30 days after delivery, you may return new, unopened, and any unused products for a full refund. Any products that have been tried on are non-refundable. If the return is due to our error, we'll additionally cover the return shipping charges (you received an incorrect or defective item, etc.). Unless the products are damaged or as a consequence of our error, only the actual cost of the product bought will be returned.
The product will not be returned or replaced if it is damaged due to usage, abuse, or wrong care techniques.
Please check the following items to see whether you are entitled for a refund:
- The final product was purchased in the last 30 days.
- The product is in its original packaging.